Long-Term Services and Supports (LTSS) Telehealth

Adoption of telehealth, in response to COVID-19, has been necessary for Long-Term Services and Supports (LTSS) providers, especially for nursing homes with COVID-19 units. Therefore, it is imperative that LTSS staff and providers are knowledgeable about telehealth principles and best practices in their respective settings. In addition, LTSS nurses need distance-based education to improve geriatric assessment and communication skills in order to provide assistance for telehealth visits.

Training activities will occur in collaboration with the Nurse Education, Practice, Quality, and Retention Program (NEPQR), Utah Education and Telehealth Network (UETN), the University of Utah Health Interprofessional Education Program (IPE), and the U Health Network Development and Telehealth partners. While UGEC content will focus on telehealth in LTSS settings, we will work with these partners to ensure that our content augments University and Comagine Health telehealth education so that learners can participate in additional educational opportunities for a deeper more holistic understanding of how telehealth can address the unique challenges of COVID-19.

UGEC collaborated with Comagine Health on:

  • A 3-Part Telehealth ECHO presentations, whose recordings can be found HERE,
  • A LTSS Telehealth Toolkit, which can be found HERE, and
  • A  Patient, Family and Caregiver Telehealth Guide, which can be found HERE.

In addition, Comagine Health hosted a webinar, Telehealth: A Promise for the Future?, with guest speakers Mei Kwong, JD, Kerry Palakanis, DNP, APRN and Trudy Bearden, PA-C, MPAS.  The recording for this webinar can be found HERE.

Connecting Care Through Telehealth is an online course designed to inform and improve best practices when using telehealth and virtual services in long-term services and supports (LTSS) settings. Informed by the Age-Friendly Health Systems 4Ms framework, content is tailored for providers and care-teams, residents/patients, and families and caregivers within skilled nursing facilities, assisted living communities, and home health and hospice organizations.

The course consists of five modules:

  • Module 1: Introduction to Telehealth and Virtual Services in Long-Term Services and Supports
  • Module 2: Connectivity and Setting up a Telehealth Visit
  • Module 3: Best Practices for Facilitaing a Successful Telehealth Visit
  • Module 4: Monitoring Telehealth and Virtual Services in Quality Improvement Programs
  • Module 5: Tele-Visits Tutorials for Patients/Residents, Families and Caregivers

In addition to resources (described below), course modules also include technology troubleshooting tips, communication etiquette, and evaluation tools that can be modified to the needs of each LTSS setting.


Module 1: 

Module 2:

Module 3: 

Module 4:

  • Resources To Be Posted Soon

Module 5:

This course was developed through a CARES Act grant under the Geriatric Workforce Enhancement Program at the University of Utah, and will be shared through the University of Utah Telehealth Resource Website created and maintained by UTN.