Long-Term Services and Supports (LTSS) Telehealth

Adoption of telehealth, in response to COVID-19, has been necessary for Long-Term Services and Supports (LTSS) providers, especially for nursing homes with COVID-19 units. Therefore, it is imperative that LTSS staff and providers are knowledgeable about telehealth principles and best practices in their respective settings. In addition, LTSS nurses need distance-based education to improve geriatric assessment and communication skills in order to provide assistance for telehealth visits.

Connecting Care Through Telehealth is an online course designed to inform and improve best practices when using telehealth and virtual services in LTSS settings. Informed by the Age-Friendly Health Systems 4Ms framework, content is tailored for providers and care-teams, residents/patients, and families and caregivers within nursing homes, assisted living communities, and home health and hospice organizations. This course is hosted on the Northwest Regional Telehealth Resource Center's (NRTRC) website, and consists of five modules:

In addition to resources (described below), course modules also include technology troubleshooting tips, communication etiquette, and tools that can be modified to the needs of each LTSS setting. To enroll in this course, click HERE.



Video Library:

In addition to the online course, UGEC collaborated with Comagine Health on:

In addition, Comagine Health hosted a webinar, Telehealth: A Promise for the Future?, with guest speakers Mei Kwong, JD, Kerry Palakanis, DNP, APRN and Trudy Bearden, PA-C, MPAS.  The recording for this webinar can be found HERE.


These activities are supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number T1MHP39052 as part of an award totaling $90,625 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government.